Orangecnty250r
10-15-2005, 07:12 PM
Ok this is a heads up on the Bike bandit site.
I'll be positive first, The order came in a timely fashion, it was packaged very nicely and came with a very easy to read invoice with a nice description of each part with the real corresponding YAMAHA part #
The Problem :mad:
I ordered a new sprocket hub. I figured since I have alot of NOS/OEM for the 86 tri Z I'd drop the bucks to make it even more special. The website showed one in stock but they dont use or show actual Yamaha part numbers on their site. Their is no Phone # to call to verify parts. I ordered it
As You can see they sent me a superceded part probably off a banshee or blaster that will work but doesnt look anything like the original and is worthless to me....The damage 79.00 plus 15.00 bucks in studs for it. To make matters worse when I got it I tore open the package.(was very excited)...Reading their return policy it states package must be in original condition "NO tears" plus all orders subject to a 20% restocking fee. This package can be stapled nicely
I am not hapy to say the least. Since I cant call I will email them sending this picture and explaining the disadvantage I'm at of not having a live customer service rep to talk to and not using original part #s on their site.
I hope they let me return it with no restocking fee.
The lesson.....Email and double check the parts are Orginal for that year and state you dont want parts that supercede .....so you have a paper trail. Also carefully check all items before tearing open a package.
This is after going through a runaround last week with returning a part that I had called to cancel at Service Honda and the staff didnt input the request in the computer..... Long story but I felt I wasnt treated right after spending over 3000.00 with them in the past year.
Hopefully Bikebandit will make good.I'll keep you informed of there customer service
I'll be positive first, The order came in a timely fashion, it was packaged very nicely and came with a very easy to read invoice with a nice description of each part with the real corresponding YAMAHA part #
The Problem :mad:
I ordered a new sprocket hub. I figured since I have alot of NOS/OEM for the 86 tri Z I'd drop the bucks to make it even more special. The website showed one in stock but they dont use or show actual Yamaha part numbers on their site. Their is no Phone # to call to verify parts. I ordered it
As You can see they sent me a superceded part probably off a banshee or blaster that will work but doesnt look anything like the original and is worthless to me....The damage 79.00 plus 15.00 bucks in studs for it. To make matters worse when I got it I tore open the package.(was very excited)...Reading their return policy it states package must be in original condition "NO tears" plus all orders subject to a 20% restocking fee. This package can be stapled nicely
I am not hapy to say the least. Since I cant call I will email them sending this picture and explaining the disadvantage I'm at of not having a live customer service rep to talk to and not using original part #s on their site.
I hope they let me return it with no restocking fee.
The lesson.....Email and double check the parts are Orginal for that year and state you dont want parts that supercede .....so you have a paper trail. Also carefully check all items before tearing open a package.
This is after going through a runaround last week with returning a part that I had called to cancel at Service Honda and the staff didnt input the request in the computer..... Long story but I felt I wasnt treated right after spending over 3000.00 with them in the past year.
Hopefully Bikebandit will make good.I'll keep you informed of there customer service