Frankencelery
09-30-2011, 07:56 PM
I used to like these guys...I really did. But something like this has happened with the last three orders I've placed, and I decided it was time to share this to warn everyone about what I think is a shady business practice.
Last night I ordered 2 OEM 250SX tires, which were about $52 each. When I got to the shipping part, it said my shipping would be $20, so I placed the order and got a confirmation. On another thread I joked last night that they would probably contact me to say they couldn't get the tires or there would be some other problem with my order. I really wish I'd been wrong, but here's the email thread:
>> On Fri, Sep 30, 2011 at 11:19 AM, <address_removed@servicehonda.com> wrote:
>> > There is an issue with your order. The website under quoted your
>> > shipping rate. Due to the size of some of your parts. The shipping came
>> > out to be $50.00. Please let me know if you still want to place the order.
>> >
>> > Thank You
>> >
>> > Mike
MY REPLY:
> On Fri, Sep 30, 2011 at 12:40 PM, Kevin Ottum <address_removed@gmail.com> wrote:
>>
>> Mike,
>>
>> I can't say I'm surprised. This is a common occurance at Service
>> Honda. I thought the price was pretty good, but I posted on an ATV
>> web forum that I fully expected to hear from you today that it would
>> cost more. I am very disappointed to be proven right in this case.
>>
>> Please cancel my order. I will place an order (now and forever) with
>> somone who can fulfill it at the promised price.
>>
>> Kevin Ottum
HIS REPLY:
On Fri, Sep 30, 2011 at 12:52 PM, mike tierney <address_removed@servicehonda.com> wrote:
> I am sorry you are unhappy with UPS'S shipping rates. The parts you ordered
> are large items, It also clearly states on are website that are prices are
> subject to change. The order will be cancelled
So there it is. "I'm sorry you are unhappy with UPS's shipping rates", or "I'm not responsible for what's posted on our website". The pattern with them is to not keep their inventory up to date, and now their shipping prices. He sited the "prices subject to change" disclaimer as an explanation, but nowadays shoppers expect that companies that do business on the web keep their inventory and prices up to date. Everyone has a mishap from time to time, which is why I've continued to try to order from them. The first two times they let me place orders for parts they didn't have and couldn't get. This was the first time they tried to raise the price after the order was placed.
I always used Service Honda instead of Bike Bandit because they were cheaper, but at least Bike Bandit always ships me what I order. 'Nuff said. No more business with Service Honda for me.
Last night I ordered 2 OEM 250SX tires, which were about $52 each. When I got to the shipping part, it said my shipping would be $20, so I placed the order and got a confirmation. On another thread I joked last night that they would probably contact me to say they couldn't get the tires or there would be some other problem with my order. I really wish I'd been wrong, but here's the email thread:
>> On Fri, Sep 30, 2011 at 11:19 AM, <address_removed@servicehonda.com> wrote:
>> > There is an issue with your order. The website under quoted your
>> > shipping rate. Due to the size of some of your parts. The shipping came
>> > out to be $50.00. Please let me know if you still want to place the order.
>> >
>> > Thank You
>> >
>> > Mike
MY REPLY:
> On Fri, Sep 30, 2011 at 12:40 PM, Kevin Ottum <address_removed@gmail.com> wrote:
>>
>> Mike,
>>
>> I can't say I'm surprised. This is a common occurance at Service
>> Honda. I thought the price was pretty good, but I posted on an ATV
>> web forum that I fully expected to hear from you today that it would
>> cost more. I am very disappointed to be proven right in this case.
>>
>> Please cancel my order. I will place an order (now and forever) with
>> somone who can fulfill it at the promised price.
>>
>> Kevin Ottum
HIS REPLY:
On Fri, Sep 30, 2011 at 12:52 PM, mike tierney <address_removed@servicehonda.com> wrote:
> I am sorry you are unhappy with UPS'S shipping rates. The parts you ordered
> are large items, It also clearly states on are website that are prices are
> subject to change. The order will be cancelled
So there it is. "I'm sorry you are unhappy with UPS's shipping rates", or "I'm not responsible for what's posted on our website". The pattern with them is to not keep their inventory up to date, and now their shipping prices. He sited the "prices subject to change" disclaimer as an explanation, but nowadays shoppers expect that companies that do business on the web keep their inventory and prices up to date. Everyone has a mishap from time to time, which is why I've continued to try to order from them. The first two times they let me place orders for parts they didn't have and couldn't get. This was the first time they tried to raise the price after the order was placed.
I always used Service Honda instead of Bike Bandit because they were cheaper, but at least Bike Bandit always ships me what I order. 'Nuff said. No more business with Service Honda for me.